1. Purpose and Scope of Collection

The data primarily collected on the website https://nganha.net includes: email, phone, customer address. These are the information that we need users to provide when registering for information, buying goods to consult, confirm before deploying services to ensure the rights of our valued customers.

2. Scope of Information Use

Ngan Ha ICJ uses the customer’s information provided to:

• Provide services to customers;
• Deliver goods to the address provided by the customer;
• Send notifications about new products, promotions on the website https://nganha.net;
• Contact and support customers during product use;
• When requested by judicial agencies including: The Procuracy, the court, investigative police related to any illegal activities of the customer (if any).
  

3. Information Storage Time

Customer information is stored until a cancellation request is received from the customer. All customer information is stored on the server of Ngan Ha.

4. Those Who May Have Access to Information

Customers agree that, when necessary, the following agencies/ organizations/ individuals have the right to access and collect their personal information, including:

• Website Administration;
• Product warranty department;
• Third parties with services integrated with the website: https://nganha.net;
• Sales department, customer care;
• At the request of competent state agencies.
  

5. Address of the Information Collection and Management Unit

Ngan Ha Investment and Consultancy Joint Stock Company (Ngan Ha ICJ)

Phone: 024 7108 9898 / Hotline: 0986 802 808

Address: 14th floor, Zen Tower, No. 12 Khuat Duy Tien, Thanh Xuan, Hanoi

Email: support@nganha.net

6. Methods and Tools for Users to Edit Their Personal Data

Customers have the right to check, update, adjust or cancel their personal information at any time by sending a request to email: support@nganha.net or the company’s phone number 024 7108 9898 unless data is processed for one of the following reasons:

• For the Company to comply with legal requirements
• To protect legal claims
  

7. Mechanism for Receiving and Resolving Consumer Complaints Related to Personal Information Being Used for Wrong Purpose or Scope Announced

When detecting that their personal information is being used for wrong purposes or scope, customers send complaint emails to email support@nganha.net or call 024 7108 9898 to complain and provide evidence related to the incident. We commit to respond no later than within 3 working days (excluding Saturday and Sunday) from the date of receiving the complaint.

8. Commitment to Secure Customers’ Personal Information

The personal information of customers on the website https://nganha.net is committed by Ngan Ha ICJ to be absolutely confidential in accordance with the personal information protection policy of https://nganha.net.

The collection and use of each customer’s information are only conducted with their consent unless otherwise prescribed by law.

No use, no transfer, provision or disclosure to any third party about customers’ personal information without their consent. In case the server storing information is attacked by hackers leading to the loss of customers’ personal information, we will be responsible for reporting the incident to the investigating authority in time and notifying customers. To perform the service, we will provide some information such as: name, address, phone number to the transport unit during the product delivery process to customers.

Thanks and Best regards./.